Welcome to: ORANGE HOUSE CLEANERS
FREQUENTLY ASKED QUESTIONS
Q Do you bring your own supplies?
A No not usually, we have found every home and office has a variety of cleaning supplies to suit their own personal needs. Also by using our clients own vacuum cleaner, mop and supplies it is more sanitary and clean for your home/office and absoluety no possible way to transfer dirt from location to location!
Q What is included with the introductory offer?
A Because each home is unique we will complete-one kitchen, up to 3 bathrooms and flooring vacuumed and mopped on 2 levels. As time allows more areas if not your entire home may be cleaned!It all depends upon size, level of cleanliness and tidiness. More hours may be booked with the special rate for the same day if you wish. After the first visit, your rate will be determined by the number of hours and frequency you book with Orange House Cleaners. Feel free to call us to discuss details.
Q Is your agency pet friendly?
A Absolutley! Leave a few treats for the team to give to your pet! We will want to know your pet/s name, indoor or outdoor preference ect...
Q What do I need to do before Orange House Cleaners arrives?
A So a full and efficient cleaning will be done,we ask that you do a general tidy up, such as pick up toys, organize desks etc..but don't clean, that's why we are coming!
Q How do I pay?
A Payments can be made by cheque or email money transfer plus TAX (or cash) on the day of the cleaning. You will be quoted with your regular rate. Leave in an envelope marked Orange House Cleaners on your kitchen counter.
Q What if I am not home?
A Most people are not at home during a cleaning, arrangements are made before each cleaning. If you choose to give us your key, it will be kept safe until needed.